Refund Policy
Last updated: January 2026
Our Platform
Our platform provides digital services and facilitates customer deposits for platform-related transactions across supported currencies (NGN, GHS, KES, and EGP).
Eligibility for Refunds
Refunds are only issued in cases of failed, duplicated, or erroneous transactions where funds were successfully debited but the intended service was not delivered.
Once a transaction has been successfully completed and the service delivered, it is considered final and non-refundable, except where required by applicable law.
Submission & Review
Refund requests must be submitted through our official support channels within a reasonable time after the transaction. All refund requests are subject to verification and internal review.
Processing Approved Refunds
Approved refunds will be processed using the original payment method, and timelines may vary depending on banks, payment networks, and third-party processors. Any third-party processing or network fees may be non-refundable.
Right to Decline
We reserve the right to decline refund requests that involve fraud, abuse, or violations of our Terms, AML, or KYC policies.
How to Request a Refund
To request a refund, please contact our support team at support@kumail.ng or use the support chat in the app.